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Customer Support Advisor - French

posted by anne-laure - 01/08/2018 16:03

We are looking for a Customer Support Advisor - French Speaker to join our ever growing team at Zava.



Zava is a fast-growing healthcare startup building one of the leading, award-winning online doctor services across Europe. We are looking to change the way healthcare is delivered, using technology to empower patients. Zava makes it easy for patients to communicate with doctors, manage their health and order prescription medication online.



In this role you will be

Taking a high volume of calls from patients with personal health care problems, travel vaccination enquiries as well as responding to messages and telephone enquiries about our services or orders they have placed
Handling patients queries and complaints in a timely and sensitive and empathetic way
Responding to patients requests for advice and support to enable them to receive great service and great health care
Booking appointments for patients to attend clinics run by our partners
Working with other parts of the teams on Customer Support requirements to ensure our patients are supported effectively
Working with the rest of the company to ensure that designers and developers are aware of the challenges that people face when using our service.
Please note that you will be working 40 hours on shifts between 8am - 7pm Monday to Friday (although 9am - 6pm until you get settled) plus one Saturday every 4 weeks on a rota basis.

REQUIREMENTS
The ideal candidate will show

An ability to work in a discreet & confidential and professional manner
Excellent verbal and written communication skills
An ability to organise, prioritise and work towards deadlines
An ability to be flexible and able to multi-task throughout the working day
Confidence in making decisions
Interested in helping and showing empathy to our patients
Diligent and good at maintaining accurate records
An ability to use own initiative
An ability the remain calm under pressure
Good IT skills
Previous experience in a customer call centre/customer support role. In addition experience in a medical or pharmacy setting would be an advantage
Due to the high level of patient liaison within this role, excellent spoken and written English is essential
Excellent spoken and written French
BENEFITS
ZAVA. TAKING CARE OF OUR PEOPLE

From doctors and developers, marketers and engineers, through to administrators and customer service specialists, at Zava we’re looking to grow our community of passionate professionals.

In return, we can offer you a range of unique benefits designed to help you learn, develop and fulfil your potential.

You’ll work with some of the smartest minds in the industry, and if you have a bright idea, we’ll all work with you to make it happen.

We also offer you access to private healthcare, childcare vouchers and a competitive salary, and company-wide bonuses.

And you’ll get to work in a fun, collaborative environment, with a casual dress code, flexible working, and an open plan office set in a hub for culture and entertainment.

Oh, and did we mention, there’s free fruit and coffee on tap?

If you’re bright, entrepreneurial and want to make a real difference to the world’s health, we’d love to hear from you.



Please note that due to high volume of applications we are currently receiving, we're sorry, but we will not be able to reply personally to every applicant. If you do not hear from us within 3 weeks of the date of your application, you have not been successful.